Lagan focuses exclusively on providing software solutions for the public sector enabling us to direct our entire development resources and solution set towards meeting government requirements - we are not distracted by other industries or markets. Our solutions specifically support the Transformational Government strategy and Service Transformation Agreement outcomes, which underpin UK Government’s CSR07 plans. Our software is already reducing 'avoidable contact'’ for many of our customers. Solutions are provided for all government tiers including local, regional, central and the wider public sector.
Lagan Enterprise Case ManagementTM (ECMTM) has been designed to streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric and joined-up public services. As well as managing the interactions between citizens and government, Lagan ECM provides full end to end support for a wide variety of government service delivery functions. To find out more about our portfolio of ECM software solutions, click on the links below . This portfolio continues to grow as Lagan and its partners and customers configure new solutions. Lagan ECM has been developed using a Service-Oriented Architecture (SOA), enabling it to be incorporated in to existing infrastructures with minimum delay.
Local Government– supporting both the Customer Relationship Management (CRM) and enterprise service delivery functions of local authorities including customer services, revenues and benefits, housing,
environmental services, education, leisure and many more.
Adult Social Services – included in its local government offerings, Lagan provides a comprehensive end to end solution for referral, assessment, review and service commissioning to support the transformation of adult social care.
Social Housing Services – providing full customer interaction management between a housing association and its tenants, adding significant functionality to existing back office housing systems through in-depth integration.
Regional & Central Government – massively scalable customer contact centre and case management solutions to support widely different functions within an enterprise avoiding the need to maintain a patchwork of unrelated departmental systems.
Shared Services – support for shared service centre environments such as Human Resources, providing an effective contact and case management ‘front end’ to an organisation’s back office HR systems.
North American Offerings – support for Human Services case management solutions such as Integrated Eligibility and Adult Protective Services, as well as Single Non-Emergency Number solutions such as 311.
The benefits that Lagan is delivering to government organisations are significant:
Improved service efficiency e.g. Transport for London (TfL) is saving £8.1 million p.a. in its HR shared service centre.
Increased customer satisfaction e.g. The Borough of Poole has improved its ratings by 14% to 78%.
Reduced avoidable contact and achievement of the Service Transformation Agreement target of 50% by 2011.
Transformed public sector services in months rather than years.
Click here to download customer case studies from the collateral library. Click here for Lagan ECM Technology Overview.