Lagan Enterprise Case Management™ software gives government organizations the flexibility and scalability to effectively and efficiently support every agency worker’s primary activity: case management. Mirroring the real-world sophistication of professional case management, Lagan ECM is the first true enterprise-class, integrated case management solution for government agencies. For the first time, previously isolated departments can share a common tool set and knowledge base as the foundation to support virtually any service delivery function.
Flexibly architected from the ground-up based on the principles or Service-Oriented Architecture (SOA), Lagan ECM delivers the scalability, flexibility and interoperability today’s government agencies require. With a single technology platform that leverages the power of SOA, Lagan ECM includes a set of common business processes that can be further refined with a Best Practices Library to produce market-specific service delivery applications. The current Lagan ECM suite of solutions includes support for 311 non-emergency call centers, disaster preparedness, integrated case management and human services eligibility, and department of motor vehicles management.
Why it works: Lagan embraces ECM core principles.
Lagan ECM is a COTS+ software solution specifically designed to facilitate collaborative, integrated case management without compromising privacy. COTS+ refers to a commercial-off-the-shelf (COTS) application that is truly configurable without customization of the underlying code.
By supporting multiple case perspectives—a concept developed by Lagan—Lagan ECM allows government CIOs to support widely different case management functions with a single enterprise solution. Lagan ECM is a knowledge-enabled solution—one that is driven by subject matter expertise, provides reports on the effectiveness of services delivered, and is easily tuned by business users as best practices evolve to support changing conditions.
Learn more about Lagan Enterprise Case Management software solutions and the Lagan technology platform:
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