Solution Partners

Callmedia
Callmedia is a leading UK supplier of Computer Telephony Integration (CTI) and Contact Centre products. Callmedia’s CTI offering integrates directly with Lagan to enhance productivity and enable the seamless transfer of calls and data around the contact centre, enabling callers’ queries to be resolved first time.

Customers who have benefited from this partnership include:

• City of York
• North Yorkshire
• Poole
• Perth & Kinross
• Wiltshire
• Hampton (USA)
  

MacFarlane
Macfarlane Telesystems delivers cost-effective, standards-based telephony solutions - implemented directly and through strategic partnerships.  In 1995, Macfarlane launched CallPlus, one of the world's first end-to-end Contact Centre systems based on PC technology. From this start, Macfarlane has gone on to assist numerous blue chip organisations and has established a strong presence in the Public Sector, particularly in Local Government.

Customers who have benefited from this partnership include:

• Argyll & Bute, Dorset, East Devon, Lancaster, Northampton, North Kesteven, Nottingham City, Richmond, Salisbury, Sevenoaks, South Hams, Stockton-on-Tees, Tonbridge & Malling, Watford (Avaya)
• Glasgow Housing Association, London Development Agency

Goss Interactive
GOSS is a leading supplier of websites, hosting and Web Content Management solutions and supporting services. GOSS solutions are based on a sound understanding of clients' requirements and the technology required to meet and exceed them. They actively undertake a partnership approach in solving business problems, providing innovative solutions that utilise emerging technology to deliver real business benefits and a strong return on investment.