Lagan’s team of experts provides a full range of services to ensure every project is delivered successfully to timescale and budget. Our services provided include:
Project management
Consultancy
Installation
Testing
Integration
Education and training
Skills transfer
Support and maintenance.
Our partnerships with large systems integrators and public sector focused implementors provide our customers with additional choice. Whether our customers need comprehensive service and support, want to focus on total self-sufficiency, or require a hybrid approach, we have a service offering to meet their requirements.
As a result of our work implementing solutions for over 160 government organisations worldwide, we have found that the key to reducing risk and ensuring a successful implementation is a proven project management approach to working with our customers. Based on industry-standard best practices by the Project Management Institute (PMI), our Lagan Delivery Framework consists of project management strategies, control mechanisms, quality assurance protocols, and risk identification and mitigation plans. A Lagan project manager is assigned to every customer and is the single point of contact. Every step of the way we provide our customers with quality assurance and performance reports so that their clients stay abreast of progress, potential issues are averted and we can ensure a smooth and successful installation and integration experience.
What our customers say about our services:
"The ethos of the CRM project has been one of ‘partnership’ rather than the traditional supplier/customer relationship. A transparent 3-way relationship between Lagan, the Council’s IT team & Customer Service staff has ensured equal commitment and motivation to succeed." Winners of Association for Public Service Excellence Award, Newcastle City Council
Click here to go to the collateral library to download the Lagan Services brochure.