Resource Library

Lagan is the leading supplier of innovative, cost-effective enterprise case management (ECM) solutions to government organizations worldwide. Its product family includes dedicated solutions for customer relationship management (CRM), 311 and human services. Learn more today by downloading information from our Resource Library. You will need Adobe Acrobat Reader to access files in the library. If you do not have this application installed on your computer, click here to download it for free.

Case Studies

Argyll and Bute Council Case Study Baldwin County Case Study  Blackpool Case Study  Chichester City Case Study  East Dunbartonshire Council Case Study  Eastleigh Borough Council Case Study  Exeter City Council Case Study   Fort Wayne Case Study  Hampton Case Study  Hampton Disaster Preparedness Case Study	Hounslow Homes Case Study  Los Angeles County DPSS Case Study  Minneapolis Case Study  Minneapolis I-35W Bridge Collapse Case Study Newcastle City Case Study  San Francisco Self Service Case Study  Surrey Heath Case Study   Tennessee Department of Human Services Case Study   Transport for London Case Study   West Sussex Accessible Services Partnership Case Study  York City Council Case Study

Corporate

Lagan Corporate Overview  Lagan 311 Solution Overview  Lagan 311 Disaster Management Overview  Lagan OnDemand Overview  Lagan Human Services Solution Overview  Lagan Human Services Call Center Brochure	Lagan Human Services: Adult Protective Services Brochure  Lagan Opportunity Brochure  Lagan Partner Program Overview  Lagan Services Overview    Lagan Single View of Client Brochure  Lagan CRM Training Brochure

Product Sheets

• Citizen Mobile Product Sheet
• Human Services Product Sheet
• Self Service Product Sheet 

Analyst Reports

• Gartner's 2009 MarketScope: Local Government CRM Products
• Butler Group Technology Audit: Lagan Enterprise Case Management 7.0 
• The Forrester Wave: Enterprise Frameworks, Q3 2006 

Vision Papers / Topic Briefs (request papers via email)

• Enterprise Case Management (ECM)  
• 311
• Lagan ServiceFlow™ 
• Lagan Service-Oriented Architecture (SOA) Overview 
• Legacy Systems Replacement 
• Knowledge-Enabled Software 
• The Case for the Virtual Front Office 

Video Case Studies

• Visit our Video Case Study page to view customer videos on YouTube.