Lagan has a strong history of success and has achieved substantial and sustained growth over the last several years. Below are some of the highlights and significant milestones.
Timeline:
| 1994 |
Founded in Northern Ireland to provide support systems to telecom companies in the UK |
| 1996 |
Identified opportunity for customer relationship management software in telecom market and began developing solution |
| 1998 |
Implemented the company’s first CRM solution, Frontline™, to telecom industry |
| 2000 |
Began delivering CRM solutions to government customers |
| 2000-2003 |
Became the leading CRM solution provider in the UK local government market |
| 2003 |
Received Sunday Times Microsoft Tech Track 100 Awards, as one of the UK's fastest growing technology companies |
| 2004 |
Entered North American Market and released Frontlink™, CRM solution for the North American market, known today as Lagan 311 |
| 2006 |
Acquired Peter Martin Associates (PMA), a major U.S.-based human services solution provider. Forrester reports that "Lagan's software when combined with eligibility and case management functionality from the PMA acquisition provides a strong array of functionality for human and social services agencies." |
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Received 3rd listing in Sunday Times Microsoft Tech Track 100 Awards |
| 2007 |
Launched Lagan Enterprise Case Management™ suite of solutions |
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6th successive listing in Deloitte Technology Fast 50 |
| |
Received the Center for Digital Government (CDG) Award for work with the City of Hampton, VA |
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Closed 100th UK customer |
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Received “Strong Positive” rating in Gartner’s MarketScope for local CRMS solutions – the only such rating given in 2007 for any CRM solution, including SAP and Siebel |
| 2008 |
Lagan serves over 60 million citizens worldwide |
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Lagan 311 becomes defacto standard in North America |