Lagan has a strong history of success and has achieved substantial and sustained growth over the last several years. Below are some of the highlights and significant milestones.
Timeline:
| 1994 |
Founded in Northern Ireland to provide support systems to telecom companies in the UK |
| 1996 |
Identified opportunity for customer relationship management software in telecom market and began developing solution |
| 1998 |
Implemented the company’s first CRM solution, Frontline™, to telecom industry |
| 2000 |
Began delivering CRM solutions to government customers |
| 2000-2003 |
Became the leading CRM solution provider in the UK local government market |
| 2003 |
Received Sunday Times Microsoft Tech Track 100 Awards, as one of the UK's fastest growing technology companies |
| 2004 |
Entered North American Market and released Frontlink™, CRM solution for the North American market, known today as Lagan 311 |
| 2006 |
Acquired Peter Martin Associates (PMA), a major U.S.-based human services solution provider. Forrester reports that "Lagan's software when combined with eligibility and case management functionality from the PMA acquisition provides a strong array of functionality for human and social services agencies."
Received 3rd listing in Sunday Times Microsoft Tech Track 100 Awards |
| 2007 |
Launched Lagan Enterprise Case Management™ suite of solutions 6th successive listing in Deloitte Technology Fast 50
Received the Center for Digital Government (CDG) Award for work with the City of Hampton, VA
Closed 100th UK customer
Received “Strong Positive” rating in Gartner’s MarketScope for local CRMS solutions – the only such rating given in 2007 for any CRM solution, including SAP and Siebel |
| 2008 |
Lagan serves over 37 million citizens worldwide
Lagan 311 becomes defacto standard in North America |
| 2009 |
Launched Lagan OnDemand, a Software as a Service (SaaS) offering for smaller municipalities without having to install a 311 solution on site. |