Lagan first established its North American business in 2004 and now has offices in Washington, DC and Chicago, IL. In 2006, Lagan acquired Peter Martin Associates, a specialist provider of Health and Social Services software. Lagan solutions now serve over 17 million people in Canada and the US. Lagan Enterprise Case Management (ECM) solutions in North America are targeted at Human Services case management requirements such as Integrated Eligibility and Adult Protective Services, as well as Single Non-Emergency Number solutions such as 311 in which Lagan is now the fastest growing provider in the US..jpg "US White House")
Lagan’s Human Services customers include the Los Angeles County Department of Social Services – the largest county in the US with a population of over 10 million people (and greater than 42 of the US states). Lagan ECM software is being rolled out across the enterprise to 8,000 caseworkers and 600 contact centre specialists. The solution was implemented in a fraction of the time it would have taken to field a traditional solution - the project took less than six months from contract signature to implementation and rollout. Other Human Services customers include the State of Tennessee, Hennepin County, MN and SEEDCO, a national non-profit organisation that works with local partners to create economic opportunities for disadvantaged job seekers, workers and neighbourhood entrepreneurs.
Lagan’s 311 customers include the City of Minneapolis, who have deployed Lagan's solution across all of its 16 departments. The consolidated city call centre provides a centralised location for Minneapolis residents to call regarding any type of city department request, including Public Works, Regulatory Services, Community Planning and Economic Development, Animal Control, Police, Fire and Human Resources. Since the call centre has been up-and-running, the City of Minneapolis has seen an enthusiastic citizen reaction and a dramatic reduction in shadow or "churn" calls – those costly, irritating calls and transfer connections required in order to obtain the solicited information. Other 311 customers include Yonkers, NewYork, the City and County of San Francisco, CA and New Orleans, LA (which supported the city’s services post Hurricane Katrina).
Please click on link on top right of page for Lagan's North American web-site. Click here for Lagan Solutions Overview.