For editors and analysts, if you would like to learn more about Lagan and our latest news, do not hesitate to contact the Lagan Public Relations team.
North America, Public Relations
Katie Sieck - katie_sieck@lagan.com / 202-716-8167 or Charlotte Pelliccia - charlotte@pelliccia.biz / 301-947-4034
UK & Europe, Public Relations
Kathy Freeman - kathy_freeman@lagan.com / 07973 419234
Learn more about Lagan's enterprise case management (ECM) solutions today by downloading articles that have been published by government & IT media. You will need Adobe Acrobat Reader to access files in the library. If you do not have this application installed on your computer, click here to download it for free.
Lagan In The News
- MISA's Municipal Interface - "311 Contact Centre is Key Part of Vancouver's Service Vision"
 - (November 2008) Roger Fast's cover story on the City of Vancouver's new contact centre highlights the City's vision for increased accountability, accessibility and services for its citizens.
- American City & County - "Consolidating City Calls" - (August 1, 2008) Lindsay Isaacs reports on the City of Berkeley, California's new 311 non-emergency call center and highlights that since opening in September 2007, they have answered
- New York WABC - "Making the Most of Family Incentives"
 - (July 9, 2008) Art McFarland reports on Mayor Bloomberg's financial incentives program for low income families and tracks the progress of one family for which the city's family incentives program has paid off.
- Government Technology - "Toronto to Deploy Second-Largest 311 Non-Emergency Contact Center in North America" - (June 16, 2008) This feature highlights the city of Toronto's recent contract with BearingPoint LP to deploy a unified 311 non-emergency contact center computer system, powered by Lagan.
- Government Technology - "Web Self-Service Helps 311 Call Centers Reduce Load" - (June 13, 2008) Chandler Harris features Fort Wayne and Minneapolis in their efforts to promote Web self-service in conjunction with their 311 call centers. The 311 Web self-service option allows citizens to log requests after- hours, becoming a 24/7 call center.
- BusinessWeek.com - "Belfast David Takes On Tech Goliaths" - (May 14, 2008) Kerry Capell features Lagan's transformation since signing the 1998 Good Friday Agreement in Northern Ireland to its impressive success in North America, where it's snatching contracts from big-name rivals to supply software that improves delivery of public services.
- MISA's Municipal Interface - "City of Toronto Plans to Introduce New Technology in its 311 System" - (May 2008) The City of Toronto has begun the technology implementation for a 311 contact center that will be distinct from any such system in place today in North America. Learn more about the Lagan implementation in this article.
- ICMA - "Minneapolis 311 System" - (May 2008) - As part of ICMA's case study series, "Call 311: Connecting Citizens to Local Government," Cory Fleming has produced a case study on the City of Minneapolis and the success of its 311 non-emergency call center implementation.
- The MJ - "Software Group Breaks Records" - (May 6, 2008) Lagan announces record-breaking fourth quarter results and is celebrating its 100th local authority contract in the UK. The company now has some 160 public sector clients and provides services for some 37 million customers in Europe and North America.
- American City & County - "Helping Residents Help Themselves" - (April 2008) Annie Gentile features Lagan customer, the City of Minneapolis, and how service requests have moved to web-based 311/CRM systems. Learn more about Lagan Self Service in this article.
- The Washington Post - "Claudia Langguth" - (March 10, 2008) Judith Mbuya features Claudia Langguth, Lagan's North American President.
- Federal Computer Week "Dial 311: 311 Service is E-Government with a Different Name" - (February 4, 2008) Heather B. Hayes features the I-35W interstate bridge in Minneapolis that collapsed in August 2007 and how the 311 call center swung into action for critical support.
- BBC Newsline: "SEEDCO Video" (December 12, 2007) Lagan has teamed-up with Structured Employment Economic Development Corporation (SEEDCO) to enable benefits administration for New York City’s Opportunity NYC Conditional Cash Transfer (CCT) program.
- US Mayor: "City of Hartford's 3-1-1 System is a Direct Connect with the Community" - (September 24, 2007) Mayor Eddie A. Perez highlights the value of its 311 one-call non-emergency system as it has helped the city deliver on its primary goal of reshaping City government so that it better serves Hartford constituents.
- Government Computer News: "Case by Case: Case Management Software Could Help Employees Automate Routine Tasks" - (September 17, 2007) Jennifer Huergo features Lagan Human Services software where case workers are able to upload reports from the field for easy information sharing and automated alarms help them and their managers stay on top of high-priority cases.
- Newsday: "Brookhaven Launches Townhall Center" - (September 12, 2007) Erik German reports that whatever their issue, whether it be trouble with potholes, questions on garbage or complaints about permits, Brookhaven residents now have just one number to call with Lagan 311.
- Government Computer News: "Case Management Hits the Road in Tennessee" - (July 30, 2007) Michelle S. Haase reports that the TN Dept. of Human Services’ Adult Protective Services Division is planning to deploy a new case management system intended to eliminate paper case files and replace the current mainframe system.
- The News-Sentinel: "Fort Wayne Rings 311" - (March 19, 2007) Jeff Wiehe reports that before the City's 311 call center people didn’t know who to call for help. Now with the Lagan powered 311 call center, city residents have one number for all questions and services.
- SearchCRM.com - "Hartford City Hall Gets a Makeover with New Call Center" - (March 9, 2007) Lauren K. Hoyt reports on the City's 311 call center which is designed to be the central information source for Hartford's 120,000 residents. Learn how Hartford is leveraging daily reports and dashboards to improve customer service for its constituents.
See the latest news from Lagan.
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