04-01-2009
Lagan Webinar: Why 311? Why Now? Hear from Industry Expert, Spencer Stern
Hear from leading 311 industry expert, Spencer Stern of Government Finance Officers Association (GFOA), during a one-hour webinar that will explore the broad value spectrum of 311 from performance management to customer service in tough and prosperous times.
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03-10-2008
Claudia Langguth
"...Looking back, my initial experience as a caseworker and many years as a public servant were clearly key building blocks for all that followed. In fact, I feel that some of our strongest people at Lagan share my roots in government. This background helps us better understand the pain points of people who need assistance, as well as government agencies..."
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11-08-2007
Lagan Reports 50 percent Jump in North American User Group Attendance
Lagan, a provider of enterprise case management (ECM) solutions that streamline the delivery of public services to constituents, recorded a 50 percent jump in attendance at its 2007 annual North American user group conference in San Francisco.
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10-02-2007
Lagan Continues Rapid Growth in North America with New Executive Appointments
Lagan, a provider of enterprise case management solutions that streamline the delivery of public services to constituents, today announced the appointments of Paul Eliopoulos as vice president for North American professional services, Mary Beth O’Hanlon as senior business consultant and John A. “Jack” Svahn as a senior advisor to respond to the growing demand for its software and services among U.S. state and local government agencies.
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02-26-2007
Lagan to Host Webinar, “Emergency Operation: Leveraging 3-1-1 Call Centers for Disaster Preparedness and Response”
On Wednesday, March 7th at 11 a.m. EST, Lagan will hold an educational webinar that will discuss how 3-1-1 call centers can be leveraged for disaster preparedness. During the webinar, Liz Nisley, 3-1-1 Call Center Manager for the City of Hampton, Va., will discuss how her city used its 3-1-1 call center during the wake of Hurricane Katrina.
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02-15-2007
Blackpool Council Thinks and Works Differently to Improve Service Flows and Reduce Costs
Blackpool Council has recently signed a new contract with Lagan, a provider of Customer Relationship Management (CRM) and Enterprise Case Management solutions to Government, to replace their existing Adult Services application with Lagan software. The Lagan solution will dramatically increase the efficiency and quality of delivering services to vulnerable adults within Blackpool...
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