Human service agencies are dedicated to meeting the needs of the most vulnerable members of society. As fundamental policy shifts transform the human service delivery landscape—often requiring agencies to do more with less—pressure is increasing on the core systems that professionals rely upon to do their jobs. Never have these systems seemed more fragile.
Assistance programs, typically created to address a specific need within the community, have long imposed complex governing requirements that make them difficult to administer. The complexity only grows when individuals or families need multiple services which nowadays must be coordinated across different program areas. True cross-program collaboration requires agencies to somehow create synergy among very different information systems, embedded business processes, regulations and priorities. To rein in this daunting complexity and increase productivity, fresh new thinking about how to manage and track service delivery is clearly needed.
The leading edge of this new thinking is an approach called Enterprise Case Management (ECM). ECM assumes that professionals in different program areas need to coordinate case management services even though they may define the “case” in quite different ways. A true ECM solution embraces diverse models of case management, accommodating the complexities of the large human services enterprise. The net result: agencies are freed to address the multiple needs of individuals, families and the community without being constrained by technology and without forcing one program’s model of case management to dominate all others.
But how to achieve the Enterprise Case Management vision? Most state governments run their human service programs on technology platforms that are two or three decades old and lack the flexibility to support the new world of ECM. To drive your agency’s evolution towards ECM, you need a flexible solution that is designed from the bottom up to embody the ECM vision. Interoperable and quick to deploy, it must leverage existing technology investments and stand ready to grow with your organization.
Lagan has dedicated our team of industry experts to the design and delivery of such a solution, bringing to bear several hundred years of collective experience in customer relationship management (CRM), human services software solutions and government agency leadership. Lagan Human ServicesTM the only true ECM available today—is a new breed of human services solution, one grounded in a careful reflection on what enables the best service providers to excel in a constantly shifting climate. Its revolutionary concept of case perspectives is the breakthrough idea that makes enterprise case management possible—and makes Lagan Human Services the most agile case management solution available today.
The Lagan Difference:
The Lagan Human ServicesTM solution (Lagan HS) is the choice for state and local governments seeking a low risk solution that delivers fast time-to-value. Workflow and case management technologies are combined with human services-specific functionality to deliver a solution that optimizes service delivery and tracks critical performance goals.
Low Risk
Lagan Human Services is designed to support an incremental approach to systems modernization. It is:
- Easily deployable as a virtual front office which smoothly manages interactions among clients, professionals and existing back-office systems,
- Highly modular and componentized so that additional capabilities can be deployed over time, as agency needs require,
- Knowledge-enabled: able to quickly identify and apply lessons learned and best practices in order to achieve real process improvements.
Quick Time-to-Value
Because Lagan Human Services is a commercial-off-the-shelf (COTS) solution, it is faster to deploy than custom-developed solutions. Both agencies and their constituents benefit from quick return on investment and rapidly enhanced service delivery.
Some key features that help business users become productive quickly:
- Preconfigured components which can be customized via templates to address agency-specific situations and workflows,
- Pre-built, best practice-based content that accelerates initial rollout,
- A highly intuitive user interface and easily mastered administrative tools.
Request VisionPapersTM on Human Services IT. Learn more about Lagan's solutions for case management and eligibility.