Human service agencies are dedicated to meeting the needs of the most vulnerable members of society. As fundamental policy shifts transform the human service delivery landscape—often requiring agencies to do more with less—pressure is increasing on the core systems that professionals rely upon to do their jobs. At the same time, assistance programs are becoming increasingly difficult to administer. The complexity only grows when individuals or families need multiple services which must be coordinated across different program areas. To rein in this daunting complexity and increase productivity, fresh new thinking about how to manage and track service delivery is clearly needed.
Lagan Enterprise Case Management (ECM) for Human Services
The leading edge of this new thinking is an approach called Enterprise Case Management (ECM). The first truly cross-departmental approach to complex case management, ECM provides a single, scalable set of tools meeting the needs of case managers across government. Learn more about Lagan ECM technology.
But how to achieve the Enterprise Case Management vision? Based on years of experience working with and for human services agencies, Lagan has developed Lagan Human Services™, the first true enterprise-class, integrated case management solution developed specifically for human services agencies.
For the first time, previously isolated departments can share a common tool set and knowledge base as the foundation to collaborate across organizational boundaries and support virtually any service delivery function. Lagan Human Services supports the entire service process—from intake, to problem assessment, referral for services and service delivery tracking. And Lagan Human Services integrates seamlessly with legacy systems and can expand with your organization as it grows. Download the Lagan Human Services Overview to learn more.
As a commercial-off-the-shelf (COTS) solution, Lagan Human Services includes “out-of-the-box” human services delivery processes and can be configured to many agency standards. Quickly mastered by caseworkers and administrators alike, its innovative case management approach offers features including:
• Standardized, in-depth risk assessment and complex service plan management
• Automatic alerts and escalations for efficient handling of emergencies
• Rules-based case prioritization and workflow
• Secure cross-agency referral tracking
• Seamless integration with existing systems
• Standardized information request response and service delivery across multiple access channels
Lagan Human Services is the choice for governments seeking a low-risk solution that delivers real value in record time. The Los Angeles County Department of Public Social Services (DPSS) and the State of Tennessee Department of Human Services are just a few examples of state and local governments embracing the Lagan solution to enhance service delivery and accountability despite increased caseloads and limited budgets. Click here to download these customer case studies.
Human Services Call & Customer Care Call Centers
An outgrowth of these especially difficult economic times, where agencies are faced with staff attrition, funding cuts and the increased need for services in the communities they serve, is the creation and/or consolidation of call centers or customer care centers as a way to work smarter and cheaper while managing the steady rise in caseloads. From public assistance benefits administration, to protective services for children and adults, child support enforcement, and child health insurance (CHIP) administration, call center operations are beginning to emerge as a way for health and human services agencies to more effectively engage with program participants. Click here to learn more about Human Services Call Centers.