Each state's Department of Motor Vehicles (DMV) has responsibility for managing the processes and records associated with driver licensing, driver history, identity verification, vehicle registration, titling, and inspections, among a multitude of other service offerings. With so much to manage, increasing the effectiveness and efficiency of daily operations becomes paramount. Regrettably, the DMV market is inundated with outdated legacy systems that are unable to keep up with the overwhelming flow of information that travels between the jurisdictions, constituents and government. Often these very systems hinder an agency's ability to achieve operational excellence.
The desire for customer-centric operational excellence is driving motor vehicle agencies across the country to modernize their systems. By their very nature, motor vehicle systems are difficult to modernize. They handle enormous numbers of transactions. They interface with a multitude of systems internal and external to their department. They must accommodate rules, regulations and processes unique to each state. And, many of the systems are citizen-facing and highly visible making the risks associated with failure that much greater.
The next-generation technology for DMVs is tool-based with a case management component as the customer-centric centerpiece. The technology must be SOA, 'plug-and-play,' configurable, and easily maintained by business users. By enabling DMV personnel to help maintain the system, costs are reduced and changes are made in a much faster manner, as base code does not change and the testing cycles are reduced. Lagan Enterprise Case Management is such a solution.
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The Lagan / BearingPoint Partnership:
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A national teaming agreement has been established between Lagan and BearingPoint (NYSE: BE) to provide Lagan Enterprise Case ManagementTM (ECM) solutions to BearingPoint's National Motor Vehicle Practice. BearingPoint has worked closely with state motor vehicle departments to streamline and upgrade their driver license, vehicle registration and titling programs. With this agreement, BearingPoint has further enhanced its motor vehicle practice by providing a customer-centric solution that combines the power of Lagan ECM with other best-of-breed technologies that comprise its motor vehicle solution. Download the Lagan / BearingPoint Motor Vehicle Solution Sheet. |
The Lagan Difference:
The Lagan DMV solution is the choice for state and local governments seeking a low risk solution that delivers fast time-to-value. Workflow and case management technologies are combined with Department of Motor Vehicles functionality to deliver a solution that optimizes service delivery and tracks critical performance goals.
Low Risk
Lagan DMV is designed to support an incremental approach to systems modernization. It is:
- Easily deployable as a virtual front office which smoothly manages interactions among clients, professionals and existing back-office systems,
- Highly modular and componentized so that additional capabilities can be deployed over time, as agency needs require,
- Knowledge-enabled: able to quickly identify and apply lessons learned and best practices in order to achieve real process improvements.
Quick Time-to-Value
Because Lagan DMV is a commercial-off-the-shelf (COTS) solution, it is faster to deploy than custom-developed solutions. Both agencies and their constituents benefit from quick return on investment and rapidly enhanced service delivery.
Some key features that help business users become productive quickly:
- Preconfigured components which can be customized via templates to address agency-specific situations and workflows,
- Pre-built, best practice-based content that accelerates initial rollout,
- A highly intuitive user interface and easily mastered administrative tools