Lagan is the only Customer Relationship Management (CRM) and Enterprise Case Management (ECM) software provider focused exclusively on the government marketplace. We pride ourselves on our commitment to creating and delivering solutions which address real business needs. With over 180 customers in North America and the UK, our solutions serve over 40 million citizens worldwide. Lagan 311 has become the defacto standard for 311 Non-Emergency Call Center solutions, and leading state and local human services agencies have selected Lagan Human Services to help address their needs.
Our customers are our best advocates, including: Berkeley, CA; Boston, MA; Broward County, FL; Buffalo, NY; Fort Wayne, IN; Hampton, VA; Hartford, CT, Los Angeles County Department of Social Services, CA; Minneapolis, MN; San Francisco, CA; Tennessee Department of Human Services; Toronto, Canada; and Vancouver, Canada.
In addition to our North American presence, there are over 100 councils and over 20 million citizens across the UK being served by Lagan solutions. This includes all types of authority including West Sussex Accessible Services Partnership (recent winner of the e-Government National Awards), Newcastle City Council and York City Council.
Want to learn more about our customers? Download Lagan Customer Case Studies from our Resource Library.