Lagan is the only enterprise case management (ECM) software provider focused exclusively on the government marketplace. We pride ourselves on our commitment to creating and delivering solutions which address real business needs. As a result, we’ve gained significant traction in the market place. With over 160 customers in North America and Europe, our solutions serve over 37 million citizens worldwide. Lagan 311 has become the defacto standard for 311 Non-Emergency Call Center solutions, and leading state and local human services agencies have selected Lagan Human Services to help address their needs.
Our customers are our best advocates, including some of the following: Berkeley, CA; Brookhaven, NY; Broward County, FL; Buffalo, NY; Fort Wayne, IN; Hampton, VA; Hartford, CT, Los Angeles County Department of Social Services, CA; Minneapolis, MN; New Orleans, LA; Rochester, NY; San Francisco, CA; Yonkers, NY; Tennessee Department of Human Services; Toronto, Canada; SEEDCO - New York City’s Opportunity NYC Conditional Cash Transfer program; Solano County, CA; Vancouver, Canada..
In addition to our North American presence, there are 90 councils and over 15 million citizens across the UK being served by Lagan solutions. This includes all types of authority including Birmingham City Council (the largest local authority in the UK with nearly one million citizens), Hampshire County Council (1.25 million citizens and the third largest county in the UK) and the West Sussex Accessible Services Partnership (recent winner of the e-Government National Awards).
Want to learn more about our customers? Download Lagan Customer Case Studies from our Resource Library.