Government Focus
Lagan specialises in providing software solutions to governments worldwide and currently has over 160 public sector customers and more than 200 personnel. Over 37 million citizens around the world are supported by Lagan solutions.
Extensive Portfolio of Solutions
Lagan Enterprise Case ManagementTM (ECMTM) has been designed to support the service delivery functions of government, enabling improved efficiency and more citizen-centric, joined-up public services. Lagan ECM manages the interactions between citizens and government and provides full end to end support for a wide variety of government service delivery processes. Our ECM approach addresses all tiers of government including local, regional, central government and the wider public sector.
We are already the leading provider of Customer Relationship Management (CRM) solutions to local government worldwide and are growing rapidly in a number of other target markets, principally based around improving customer contact and in-depth case management. Our portfolio of ECM solutions for government now encompasses:
- Local Government – Customer Relationship Management (CRM) and enterprise service delivery functions
- Adult Social Services – comprehensive end to end solution for referral, assessment, review and service commissioning
- Social Housing Services – customer interaction management between a social housing provider and its tenants
- Regional & Central Government – massively scalable customer contact centre and case management solutions
- Shared Services – support for shared service centre environments such as Human Resources
- North American Offerings – Human Services case management and 311 Non-Emergency Number solutions
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Lagan ECM has a flexible, Service-Oriented Architecture (SOA) and can be easily integrated into existing technology environments. It is extensible, massively scalable and adheres rigorously to government and open industry standards. Lagan ECM is highly configurable – by partners, customers or Lagan – meaning that there is no need for any coding or specialist technical skills. This enables rapid implementation and means that changes can be made to the system quickly, keeping the cost of ownership down.
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Sustained Growth
Lagan has enjoyed substantial and sustained growth, with revenue increasing by an average of 65% per annum since 2000. This success has been reflected in its appearance in the Deloitte Fast 50 Awards for the past six years and the Sunday Times Tech Track 100 Awards for the past three years, as one of the fastest growing UK technology companies. A recent round of funding secured £8.3 million of venture capital for Lagan’s future expansion in its new growth markets. Investors include: Esprit Capital Partners, DN Capital, Crescent Capital, QUBIS Limited and Viridian Growth Fund.
Established Organisation
Founded in 1994 as a private company, Lagan is based in Belfast, Northern Ireland, with offices in Newbury, UK and Washington DC and Chicago, USA. Lagan is also a fully-accredited ISO9001 company, an OGC-approved supplier under the UK Government’s Catalist Specialist Solutions framework and a UK Government Gateway Alliance Programme Approved Partner