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Founded in 1994, Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 180 government agencies on five continents rely on Lagan's innovative, cost-effective Customer Relationship Management (CRM) and Enterprise Case Management (ECM) software solutions for 311 non-emergency call center support, disaster preparedness, and human services case management.  In fact, Lagan 311 has become the defacto standard for 311 non-emergency call center solutions, and leading state and local human services agencies have selected Lagan Human Services to help address their needs.

Lagan has enjoyed substantial and sustained growth over the last several years and now serves 40 million citizens worldwide. This success has been reflected in its appearance in the Deloitte Technology Fast 50 Award each of the last nine years in recognition of superior revenue growth, the highest possible rating, "Strong Positive," in Gartner's MarketScope for Local Government CRM Products Report in the two most recent editions (2007 and 2009), and listings (2003, 2005, 2006) in the Sunday Times ARM Tech Track 100 as one of the UK’s fastest growing technology companies.  Today, Lagan's award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time.

Lagan is a privately-owned company with both institutional and private stakeholders. All full-time employees have equity shares in the company. Lagan operates in both North America and Europe, with its R&D center located in Northern Ireland. 

Lagan is a fully-accredited ISO9001 company.  To learn more about us, download the Lagan Corporate Overview located in our Resource Library.

"San Francisco's 311 Customer Service Center has been a true milestone in government efficiency.  With well over one and a half million calls answered in over 75 languages, we have exceeded even our own expectations this past year. And we plan to integrate even more city services, providing residents with an easy and direct way to interact with their government." Gavin Newsom, Mayor of San Francisco, CA