As local governments continue to get smarter about the way that their communities are served, CRM non-emergency contact centers are strategic to achieving the goals of better service delivery and improved inter-department transparency. With more sophisticated communication channels than ever before to engage citizens through social media, self service and mobile capabilities, the role of the contact center continues to expand with forward-thinking localities like Hampton, VA, at the front of the pack. Please join us to learn how one of the original 311 pioneers, Hampton, continues to improve customer service and support process improvements that save the city time and money with its 311 call center. Learn more from the City’s 311 thought leader, Liz Nisley (311 Call Center Manager), during this one-hour webinar event to hear why:
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Smaller cities have the same basic service delivery requirements as even the largest municipalities
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CRM enabled non-emergency contact centers are an indication of the “best run cities"
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Securing budget can be an exercise in creativity – hints for how to fund your CRM project
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Hampton’s 5+ year track record with Lagan continues to yield bottom line benefits
Please join us for this one hour, complimentary webinar on Wednesday, March 10. Register Today.
What:
A one-hour complimentary webinar: "Hampton , VA Pioneers 311 Contact Center Excellence"
When: Wednesday, March 10 @ 11:00 AM Eastern
Presenters:
Liz Nisley, 311 Call Center Manager for Hampton 311
Moderators:
Erik Tratnyek , Director of Sales, Northeast for Lagan
Register:
This event is complimentary, but registration is required. Space is limited, so please register today by visiting our registration site here.
Questions:
If you would like more information about this event, please contact Katie_Sieck@lagan.com. Upon registration, webinar access information will be provided to you via email.
This 311 Webinar Series is brought to you by Lagan.
Many of the most innovative and successful non-emergency contact centers in North America run on Lagan 311 (including: San Francisco, Buffalo, Hampton, Toronto, and Minneapolis).
Lagan 311, designed to help local governments exceed citizen expectations in both prosperous and challenging times, has become the defacto standard in North America and Gartner has given the company the highest possible rating in their MarketScope for Local Government CRM products in the latest editions: 2007 & 2009. Learn more and keep up with industry news on Twitter at
http://twitter.com/lagan_business
.