Lagan’s local government CRM solutions are designed to improve service delivery by managing interactions with citizens more efficiently, inexpensively and securely. And in today’s on-demand world that means solutions that help citizens and governments connect anytime, anywhere through flexible communication channels including: call centers, web self-service, social media outlets and mobile devices. Download product sheets on Lagan Citizen Mobile and Lagan Self Service from our Resource Library here.
Based on core best practices, Lagan powers some of the most successful contact centers in North America with a full suite of offerings. Here are just some of the reasons why local governments across North America like San Francisco, Boston, Toronto, Minneapolis and Hampton rely on Lagan:
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Minneapolis 311 is thinking outside the box:
- Disaster recovery during the I-35W
bridge collapse in August 2007
- Tourism and economic development
to support the RNC in September 2008
- Community policing tool to free up police
for true citizen emergencies
- Physical backup to 911, qualifying the city
to receive a COPS grant
Download this case study from our Resource Library.
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- Designed for the Way Government Responds to Citizens
- Secure
- Satisfy all Budget Challenges
- Proven Success
- Flexible Solution Delivery— On-Demand (SaaS), Hosted, On-Premise
- Robust Knowledgebase and Content Management
- Scalable CRM Capabilities for Service Requests and Case Management
Lagan's solution for 311 non-emergency contact centers, Lagan 311, not only delivers departmental and municipality-wide efficiencies, it also improves constituents' access to services. Operators have rapid access to relevant, timely data through a powerful knowledge-based system and scripted information. As a result, callers receive quick and accurate responses, typically within seconds. A centralized repository records information on the caller and service request so that it can be documented and shared across the departments as needed. Should a specialist need to become involved, information already provided by the caller can be easily accessed, streamlining processes and improving responsiveness.
Lagan 311 brings with it a new level of business intelligence that enables cities and counties to understand how services are being delivered and how resources, including specific stimulus grants, are being used. Administrators generate reports to track a range of metrics including response time, resolution rate and types of service requested. Governments use the insight gained from Lagan 311 reports for budget planning, managing performance and to ensure that constituents have access to the services most often requested . This data has also proven useful when applying for and tracking the use of grant money or other funds.
Some of the most successful 311 contact centers across North America are powered by Lagan. Learn more about our customers.
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“Baldwin County has always worked toward being out front with innovation and technology for our citizens compared to other counties. This is another example how county leaders are striving to improve the public’s perception of our service. I would describe this as a project for continuous improvement.” - Commissioner David E. Bishop, Baldwin County, AL
Learn more about Baldwin County by downloading the case study from our Resource Library.
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