Latest News

  • 05-11-2011 - City of Ottawa has selected its Government-to-Citizen (G2C) suite to power Ottawa's Citizen Service Management solution
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  • 05-03-2011 - Lagan, a Division of KANA, announce Connect2Tell Web
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  • 03-29-2011 - Lagan announces latest release of Local Government Solution for Business Intelligence
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Welcome to Lagan, the global leader in government to citizen (G2C) technology.

Lagan software connects governments and citizens worldwide, enabling complex interactions across multiple channels and departments. Lagan's Customer Relationship Management (CRM) and Enterprise Case Management (ECM) solutions provide a more citizen-centric approach that helps transform the efficiency and effectiveness of public services. Every day, these proven solutions help 200 state and local government customers serve more than 60 million citizens worldwide.

Lagan offers a range of flexible delivery methods: On-premise, Hosted and On-demand.

Lagan Open311 Overview

San Francisco 311

Open311 has emerged as a new, interoperable standard for communication between third parties and government. At the forefront of this movement, Lagan CRM and long-time customer, the City and County of San Francisco, have teamed up to develop the new Lagan CRM Open311 Integration Toolkit.  Download this brochure.

Latest News

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Analyst Reports

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Lagan receives "Strong Positive" rating in Gartner's 2011 MarketScope for Local Government CRM Products Report. View the report.

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